Refund Policy

Aplexa Pro costs USD $20 per month and includes 500,000,000 model tokens per billing period. You can request a full refund within 14 days of a purchase or renewal if zero tokens were used in that billing period. This rule applies consistently on the pricing page, in the Terms of Service, and in this policy.

1. The 14-day unused rule

A refund is available when both conditions are met: the request is received within 14 days of the purchase or renewal charge, and the per-account token usage counter for that billing period is zero when we review the request.

Zero tokens used means no model tokens were consumed in that billing period. We do not offer partial refunds or credits for unused time after tokens were used, except where required by law. If you intend to request a refund, contact us before using the service in that period.

2. Eligibility at a glance

3. How to request a refund

Email [email protected] with the subject "Refund request", or use the link in your Creem receipt. Include:

• the email address on your Aplexa account;
• your Creem order or invoice ID;
• the purchase date and amount, if you cannot find the Creem ID;
• a reason, which is optional.

Do not send full card numbers or your password. Creem handles payment data, and Aplexa never receives card details. We may ask for information needed to locate the charge and confirm eligibility.

4. Processing and timeline

After a refund is approved, Creem processes it to the original payment method. This typically takes 5 to 10 business days. Actual timing can vary by bank, card issuer, or payment method. Creem provides the refund confirmation.

5. Renewals

Renewal charges may be refunded under the same 14-day, zero-token rule. If you are charged for a new billing period and want a refund, contact us within 14 days and before using tokens in that period.

6. Cancellations vs refunds

Cancelling stops future renewal charges. Your access continues until the end of the paid billing period. Cancelling does not by itself refund the current period. To request a refund for a charge, follow the process above.

7. Chargebacks

Please contact [email protected] before starting a chargeback. A direct request lets us review eligibility and resolve the issue faster. A chargeback is a formal dispute filed with your payment provider; if you file one, Creem and your bank may ask for supporting information.

8. Statutory rights

Nothing in this policy excludes or limits any rights you have under mandatory consumer law. If local law gives you a longer cancellation period, a broader refund right, or another remedy, those rights apply. Where this policy conflicts with mandatory law, the law prevails.

9. Contact